Frequently asked questions

Fill in any quote form on our site or call us on 0800 195 1234. Tell us a little about your property and what you need, and we'll come back with a free, no-obligation quote — usually the same working day.

No. Quotes and call-outs are free, and you'll always know the full price before any work begins — no hidden extras.

We cover mainland UK with local engineers. Pop your postcode into the coverage checker below and we'll confirm your local team instantly.

In most areas we can offer same-day or next-day appointments, including Saturday mornings. We'll confirm the earliest slot for your postcode when you book.

It depends on the size of your property and the system that suits it best. After a free survey we'll give you a fixed quote — most home installations are a single, straightforward price with no surprises.

Most home WiFi installations take just a few hours. Larger homes or full Ethernet cabling jobs can take up to a day — we'll tell you exactly what to expect before we start.

Not always. We assess what you already have first, and only recommend new equipment where it will genuinely improve your speed, coverage or reliability.

Yes — all our workmanship is guaranteed, and any equipment we supply comes with its full manufacturer warranty. If something isn't right, we'll come back and fix it.

We plan installations to keep disruption to a minimum, and we can work outside office hours or in phases where needed — most clients keep working throughout.

Yes. Our support and maintenance plans include proactive monitoring, priority response and regular health checks — so small issues never become downtime.

Almost always, yes. We work across brands — Ring, Nest, Philips Hue, Sonos and more — and bring everything together into one system that's simple to control.

Not necessarily. We check your existing network first — if it can reliably support your devices, we'll build on it. If not, we'll recommend the smallest upgrade that gets everything working properly.